OTRS4 just works with Firefox and Chrome/Chromium but I had a lot of trouble trying to allow people that use Microsoft Internet Explorer to work with OTRS.
Why? Because IE forces by default Compatibility View mode for Intranet web sites and – of course – OTRS is in my company Intranet. With this option forced by IE, OTRS don’t work. I don’t want to go deeper why IE uses Compatibility View mode for Intranet, it’s something legacy and crazy, but a solution exists (or at least works for me now). Continue reading “Fix OTRS compatibility problems with Internet Explorer via Active Directory GPO”